Sunderland Area Parent Support (SAPS) & SAPS private services

Sunderland Area Parent Support (SAPS) and SAPS private services respects your privacy and is committed to protecting your personal information. We understand that people accessing our support, counselling, complementary therapies and community services may share sensitive or personal details, and we treat this information with care and confidentiality.

How we use your information

We may collect personal information, such as your name and contact details, along with relevant information about your circumstances and support needs. We use this information to respond to enquiries, manage referrals, provide our services, maintain appropriate records and meet our legal, safeguarding and funding responsibilities.

We only collect and use information where we have an appropriate lawful basis to do so.

Confidentiality and sharing information

Your information is treated confidentially and only accessed by those who need it for their role. We do not routinely share your personal information without an appropriate lawful basis.

In certain circumstances, information may need to be shared to protect someone's safety, address safeguarding concerns or meet legal obligations.

Keeping your information safe

We take appropriate steps to protect your personal information from loss, misuse or unauthorised access. Information is retained only for as long as necessary, in line with our record-keeping requirements.

Your rights

You have rights regarding the personal information we hold about you, including the right to request access to it and, in certain circumstances, ask for it to be corrected or deleted.

Further information

If you have any questions about how SAPS handles your personal information, or would like further information about our privacy and data protection procedures, please contact us.

Email: sapscarers@sapssunderland.co.uk

Website: www.sapssunderland.co.uk

You also have the right to raise concerns with the Information Commissioner's Office (ICO) at https://ico.org.uk/.

Last updated: October 2026